Briggs & Stratton Customer Service: We Hate Endless Phone Trees, Too
As a consumer, I know there’s nothing more frustrating than not being able to reach a customer service rep with the knowledge and know-how to get my questions answered. These days, it sometimes seems impossible to find even a phone number on a website without have to dig through pages and pages only to end up having to fill out a contact form. Or, how about the email inquiry that goes “unanswered” and finds its way to the black hole of cyberspace?
At Briggs & Stratton, we want to make sure it’s easy to communicate with us about your lawn mower, snow blower, and small engine questions. That’s why not only do we make it easy to find out how to contact us, we give you options. The best part? We make sure you get answers, too. Just make sure you have your product information, including engine model or engine code to help us expedite your inquiry.
Ways to Contact Briggs & Stratton Customer Service
We have a dedicated team for each category of products we offer. Generally you can reach us through:
- The Briggs & Stratton Answer Center with representatives available Monday-Friday, 8 AM – 5 PM CST at 1-800-444-7774
- Email and our online Briggs & Stratton contact form
- Live online customer support chat
- Individual dealers through our dealer locator
- The Briggs & Stratton Customer Support Portal
Don’t forget your other resources too:
- Small Engine Repair & Maintenance FAQs
- Customer Support Videos
- Owners Manual look-ups
- Small Engine Warranty and Recall information
- Engine Maintenance How-to Articles
Following is a breakdown of how to get in touch with us for specific product lines:
Contact Info by Product:
You can reach Briggs & Stratton products expert via our Answer Center Monday through Friday from 8am to 5pm CST
|Product Department||Phone||Find Manuals|
|Engines||(800) 444-7774||Engine Manual|
|Portable Generators||(800) 743-4115||Portable Generator Manual|
|Pressure Washers||(800) 743-4115||Pressure Washer Manual|
|Standby Generator Support||(800) 743-4115||Standby Generator Manual|
|Standby Generator Sales||(800) 732-2989||Standby Generator Manual|
|Becoming a Standby Generator Dealer||1-87-RELY-ON-US (877) 359-6687||Standby Generator Manual|
Reaching Briggs via Social Media
At Briggs, we try to be available to help where you spend your time online. You can contact us via social media. @BriggsandStratton is here for you one:
Shoot a tweet, @mention or post our way for help on your small engine today!
NOTICE: Customer service questions are not monitored via the blog. If you need assistance with your Briggs & Stratton engine or power equipment, please contact our Answer Center or post your question to our User Community.